The iHire Teams are currently working remotely, but plan to return to the office when it is safe to do so; accordingly, we are only accepting local candidates.
iHire, an award-winning career platform, is seeking a Client Relationship Manager to join our team. We are growing at a rapid pace and need to find an A-Player to help us continue to thrive in this exciting and competitive market.
We’d like to hear from you if you are energized by relationship building, identifying customer needs, and cultivating new business opportunities and interested in working for a Great Place to Work-Certified™ company with a nationally recognized workplace culture.
What You Will Do:
Build and maintain relationships with clients and key personnel within our client companies.
Conduct regular business reviews to ensure clients are satisfied with their products and services and identify expansion opportunities.
Collaborate with internal iHire stakeholders to ensure client satisfaction.
Analyze various KPIs and data using analytics tools.
Escalate and resolve areas of concern as raised by clients.
Monitor company performance against service-level agreements and flag potential issues.
Manage multiple product implementation projects at varying stages.
Perform root cause analyses to identify and develop strategies for addressing issues.
What You Will Bring:
Five years of success in account management capacity and/or experience with a strong focus on relationship management.
Technical competence with the ability to assimilate technical information quickly.
Proven analysis, problem-solving, and troubleshooting expertise.
Ability to multitask and perform effectively under pressure.
Comfortable interacting with all levels of management and roles within the client organization.
Ability to prioritize and escalate customer issues as required.
Excellent communication and presentation skills to effectively explain a solution to a customer’s problem.
Outstanding attention to detail and organizational skills.
Enthusiasm, a strong work ethic, and a positive and results-oriented attitude.
Why You’ll Love iHire:
Be inspired daily by team members who are innovative, creative, collaborative, and fun
Great benefits, paid holidays, 401K and matching.
Who We Are:
iHire is not your average company. We value passion, ability, enthusiasm, and dedication. And, we provide a flexible environment where the best employees can thrive. iHire is always looking to add motivated people to our team who want to grow with us and become leaders. We have a casual work environment, emphasize work-life balance, and offer competitive benefits that set us apart from the rest. For these reasons and more, iHire has earned multiple awards over the past several years as an employer of choice.
Diversity & Inclusion:
Our goal is to be a diverse workforce that is representative of our clients and communities. We strongly encourage women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, people of all ages, and veterans to apply. We are committed to building a team that is inclusive of a variety of backgrounds and perspectives.
Job ID: 282855753