Logistics Account Manager

Logistics Account Manager

CATEGORY

Operations

LOCATION

Detroit, Michigan

SALARY

$60,000 - $80,000

JOB REFERENCE

244834

Job Description

Freight Account Manager

Location: Remote (West Michigan candidates encouraged to apply)

Compensation: Competitive base salary + bonus + benefits

Reports To: Senior Leadership / Director of Operations

Required

3 to 5+ years of experience in account management at a freight brokerage or 3PL, with a proven track record of retaining and growing customer accounts

Strong organizational skills and the ability to manage multiple accounts simultaneously without letting service quality slip

Excellent communication and relationship-building skills -- customers should always feel like they are your top priority

A proactive approach to problem-solving: when things go sideways, you fix them before the customer must ask

Comfort working in a collaborative, team-oriented environment where everyone contributes to the overall success of the business

Commitment to longevity and a genuine interest in growing with a company over the long term

Nice to Have

Experience managing large national accounts or high-volume shippers in retail, manufacturing, e-commerce, or food and beverage

Background in a growth-stage brokerage or 3PL where you wore multiple hats

Familiarity with TMS platforms and reporting tools

Experience in onboarding new accounts and establishing processes from the ground up

The Opportunity

Our client recently landed major new customers and is looking for Account Managers who can help grow and protect these accounts over time. This is not a passive role -- Account Managers at our client are expected to be embedded in their accounts, proactive in communication, and constantly looking for ways to deliver more value.

The company's culture of transparency and service-first thinking extends to how Account Managers operate. You will be supported by a carrier sales team focused on coverage and a leadership team committed to giving you the tools you need to succeed.

What You'll Do

Own the day-to-day relationship with assigned customer accounts, serving as their primary point of contact for all freight needs

Proactively communicate with customers on shipment status, market conditions, and any issues that arise -- no surprises

Identify opportunities to expand account volume and introduce customers to additional services our client can provide

Collaborate with the carrier sales and operations teams to ensure loads are covered and service commitments are met

Track account performance metrics and bring insights back to leadership to support strategic decisions

Onboard new accounts smoothly and set clear expectations from the start of the relationship

Why This Role Is Different

Account Managers at our client are not just relationship holders; they are growth drivers. The company's stated goal is to become the largest broker in Michigan, and Account Managers who help build that trajectory will have a seat at the table as the company scales. There is no commission cap, and the more you grow your accounts, the more you earn.

Our client's customers have described the team as feeling like family. If you want to do meaningful account work at a company that genuinely cares about its people and its customers, this is a strong fit.