Call Center Representative

Location:Killeen, TX
Schedule: Monday - Friday, 8:00 AM - 5:00 PM
Starting Pay: $15.00/hour

Are you detail-oriented, organized, and looking for a steady Monday through Friday role? We're hiring Call Center Representatives to support dispute recovery efforts by processing account disputes, performing accurate data entry, and delivering exceptional customer service.

Responsibilities:
Assist customers with account disputes and ensure all requests are handled accurately and on time

Enter data and process forms related to PIN and signature transactions, settlements, and chargebacks

Research transaction reports and refund customer fees when needed

Monitor case statuses, upload required documentation, and alert investigators as needed

Communicate professionally with team members and follow internal policies and procedures

Meet daily deadlines while staying organized and detail-focused

Working hours: 8:00 AM - 5:00 PM

Skills:
Experience working in a call center or banking environment

Prior experience handling chargebacks or transaction disputes

Comfortable using financial software systems and databases

Familiarity with transaction reports

Familiarity with 10-key by touch data entry

Education:
High School

Experience:
1-4 years

Qualifications:
Previous customer service experience

Communication and teamwork skills

Ability to work independently and manage multiple tasks

Reliable and punctual with good attention to detail

Able to follow policies, meet deadlines, and maintain confidentiality

If you're ready to be part of a company where your attention to detail and commitment to service make a difference, apply today!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact ....

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

key responsibilities

Assist customers with account disputes and ensure all requests are handled accurately and on timeEnter data and process forms related to PIN and signature transactions, settlements, and chargebacksResearch transaction reports and refund customer fees when neededMonitor case statuses, upload required documentation, and alert investigators as neededCommunicate professionally with team members and follow internal policies and proceduresMeet daily deadlines while staying organized and detail-focused

experience

1-4 years

skills

Experience working in a call center or banking environmentPrior experience handling chargebacks or transaction disputesComfortable using financial software systems and databasesFamiliarity with transaction reportsFamiliarity with 10-key by touch data entry

qualifications

Previous customer service experienceCommunication and teamwork skillsAbility to work independently and manage multiple tasksReliable and punctual with good attention to detailAble to follow policies, meet deadlines, and maintain confidentiality

education

High School