National Sales Director - FMO/CC Partners

at Humana in Boise, Idaho, United States

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With over 10 million sales interactions annually, Humana understands that while great products are important, its the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.

Humanas MarketPoint organization is seeking a National Sales Director, FMO /CC Partners to join the team. As the Director, you will be a key senior leader, along with the Partner Channel VP, responsible for setting and executing the enterprise strategy for field marketing organization ( FMO ) and call center (CC) sales partnerships. This role carries end-to-end accountability for revenue performance, partner strategy, and operational excellence across a complex ecosystem of third-part sales organizations.

Serving as a key member of the Partner sales leadership team, the Director will lead large-scale partner relationships, shape multi-year growth strategies, and ensure alignment between external partners and enterprise objectives related to revenue growth, customer experience, compliance and brand equity. The position requires a sophisticated understanding of how sales, operations, compliance, and technology intersect to drive sustainable performance at scale.

Key Role Functions

Strategic Leadership & Sales/Revenue Accountability

+ Own and deliver annual and multi-year revenue targets across all assigned FMO /CC partners, with full accountability for performance outcomes

+ Define and execute the overarching partner sales strategy, including growth priorities, channel optimization, and market expansion initiatives.

+ Translate enterprise commercial objectives into actionable partner strategies, ensuring consistent execution across a diverse partner portfolio

+ Serve as a strategic advisor to senior leadership, providing insights on partner performance, market dynamics, and growth opportunities

Partner Ecosystem Management

+ Provide executive oversight of all existing external call center partnerships, ensuring strong governance, performance management, and alignment with organizational standards

+ Build and maintain a robust pipeline of new partner relationships, including evaluation, due d