Customer Sales Specialist

Compensation: $23.00 per hourSchedule: Monday-Friday, Mix of 2 different shift times: 8:00AM - 4:30 PM / 9:30AM - 6:00PM

Build a career where your work matters to the business, the customer, and the communities we serve.

Be part of Coca-Cola Beverages Northeast, a locally rooted, people-first organization where meaningful work, long-term growth, and community impact come together.

Why Coke Northeast?

You'll join a company that serves local communities across the Northeast and invests in the people behind the work.

You'll be part of a culture that values development, collaboration, and fresh perspectives at every level.

You'll build a career with the scale, stability, and opportunity of a trusted, iconic brand.

Job Description At Coca-Cola Beverages Northeast, a Customer Care Center Agent is an ambassador of the Coca-Cola brand and specializes in customer service, sales, e-commerce, and support across our bottler territory. This role is responsible for building and maintaining professional relationships with our current and potential customers, providing best-in-class service, specialized to each customer and case. The Care Center Agent provides significant support in our e-commerce platform, enhancing digital customer experiences and orders, while also championing local and national initiatives and contributing to business growth.

Essential Duties & Responsibilities

Help customers with promoting and selling our products, including upselling where suitable

Support customer onboarding and long-term use of our e-commerce B2B platform

Assist inbound customers with technical or service-related issues

Make outbound calls based on business or sales priorities

Achieve daily shift call quotas and targets established by the company

Identify and address customer needs or issues, troubleshooting any service problems

Adhere to communication guidelines while handling different customer problems

Manage calls record, database organization, and other methods of order processing

Demonstrates patience, understanding and empathy while addressing customer concerns

Efficiently manages time to meet call quotas and targets

Foster positive relationships with customers to enhance the image and public perception of Coke Northeast

Works well with team members to achieve common goals

Job Requirements

High school diploma, GED, or equivalent

2+ years of Sales, Care Center or Customer Service experience preferred

Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills

Ability to clearly convey information and interact effectively with customers and internally

Exemplifies technical proficiency; preferred familiarity with e-commerce platforms, Customer Relationship Management (CRM) software, and other relevant technologies

Ability to multitask and remain calm under pressure, especially during peak hours or intense situations; must be decisive

Ability to understand customer needs and present suitable sales and service options

Excellent planning and organization skills

Proficient in Microsoft Office Suite (Excel, Outlook, PowerPoint, Word)

Ability to occasionally travel, as business needs require.

Benefits & PerksEligible employees may have access to a comprehensive benefits package, which may include medical, dental, and vision insurance, a 401(k) with company match, life insurance, paid time off, fitness reimbursements, tuition reimbursement, employee discounts, scholarship opportunities, and more.

*Benefits eligibility and offerings may vary based on position, location, employment type, and union governance.

Background VerificationEmployment with Coke Northeast is contingent upon the satisfactory completion of a pre-employment background verification. Depending on the role, this process may include a criminal background check, drug screening, and/or review of driving records in accordance with company guidelines and applicable laws.

Equal Opportunity EmployerCoke Northeast is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, veteran status, disability, or any other legally protected status under federal, state, or local law.

Massachusetts NoticeUnder Massachusetts law, it is unlawful for an employer to require or administer a lie detector test as a condition of employment or continued employment. Violations of this law may result in criminal penalties and civil liability.