Sales Operations Manager

About the Company:

At Japs-Olson (JO), we believe a career should be more than a job-it should be an opportunity to create a lasting impression. As a trusted leader in direct mail and commercial printing for over a century, JO is proud to be an employer of choice in the Twin Cities, empowering our team to solve problems creatively within a culture of collaboration and growth.

Whether you're a recent graduate eager to launch your career, seeking meaningful work that aligns with your values, or a seasoned professional ready to share your expertise, JO is a place where your contributions can make a difference. We offer competitive benefits, career advancement opportunities, and a commitment to work-life balance, all within a supportive environment where everyone is empowered to grow and succeed.

Join JO, where progress is celebrated, people are uplifted, and your ideas can make a difference every day.

Position Summary:

The Sales Operations Manager plays a crucial role in driving scalable and efficient sales performance by overseeing processes, tools, and insights that power the sales organization. Reporting directly to the Sales Director-and working in close partnership with the Chief Commercial Officer - this individual is as a strategic partner to sales leadership, driving operational excellence through data analysis, process optimization and cross functional collaboration.

This role is responsible for managing sales forecasting, pipeline health, CRM optimization, and performance reporting. The Sales Operations Manager identifies bottlenecks, implements solutions to streamline workflows and ensures the sales team has the tools and insights needed to close deals and drive growth. -The ideal candidate combines a strong analytical mindset with a deep understanding of sales processes, attention to detail, and the ability to move quickly while staying focused on high-impact projects.

Primary Job Responsibilities:

• Sales Enablement:

• Build and implement sales reporting processes and performance metrics; proactively monitor sales activities to ensure quality, accuracy, and consistency for executive and board-level reporting.

• Define and document processes for lead tracking, opportunity management and pipeline health.

• Ensure that all sales processes, policies, and guidelines are clearly documented and communicated across the team.

• Identify bottlenecks and areas of opportunity using CRM data (e.g. funnel analysis (win/loss rates) and make data-driven recommendation to sales leadership.

• Oversee CRM platform usage and data integrity; train and support the sales team on usage best practices and compliance.

• Develop and maintain onboarding and continuous training programs for the sales team.

• Pipeline development and daily maintenance based on Sales and Sales Leadership feedback and 1:1meetings.

• Sales Forecasting & Reporting:

• Lead the development of annual and quarterly sales forecasts in coordination with FP&A.

• Deliver timely, accurate reporting to sales leadership and finance partners to inform planning and performance tracking.

• Generate and maintain accurate sales dashboards, KPI and other reports that support strategic decision making.

• Track individual and team sales performance against goals and identify trends or gaps.

• Cross-Functional Collaboration & Goal Setting:

• Translate client needs into executable plans by collaborating with estimating, planning and customer success teams.

• Partner with marketing on lead management and handoff processes and funnel performance insights.

• Partner with National Sales Executives and Key Account Executives, to support strategic goal setting, account planning and pipeline development.

• Assist the Sales Director in setting strategic sales goals in collaboration with National Sales Executives and Key Account Executives.

• Collaborate with the Finance organization to support pricing strategies and profitability analysis.

• Strategic Partnerships & Process Integration:

• Participate in cross-functional initiatives to assess and implement tools and technologies that improve sales operations.

• Lead ad-hoc analyses and strategic projects that support business needs and long-term growth.

• Participate in cross-functional groups to assess and implement new systems and processes that improve efficiency and support long term sales growth.

• Perform additional work duties as assigned.

Qualifications:

• Bachelor's degree in business administration, marketing, engineering, or related field (or equivalent work experience) required.
• MBA or advanced degree preferred.
• Minimum 5 years of experience in sales operations, project management, customer service, or related functions with a proven record of process optimization and driving sales productivity.
• Experience in manufacturing or service industries is ideal, but not required.
• Exceptional analytical skills with the ability to interpret data and make informed decisions.
• Excellent communication and interpersonal skills, capable of working effectively with both senior leadership and frontline sales teams.
• Strong project management skills and the ability to manage multiple priorities simultaneously.
• A motivated self-starter with a keen ability to listen, collaborate, and identify key business drivers.
• Prior experience with CRMs (e.g., HubSpot), Smartsheet, LinkedIn Sales Navigator, and similar tools; working knowledge of Sales Enablement systems, including their implementation and administration, is a plus.
• High level of business acumen and an understanding of market dynamics.
• Willingness to travel as needed to support sales activities.

Benefits:

• Company provided training and certification program
• Affordable medical insurance plans
• Vison and dental insurance
• Health Savings Account (HSA) with company contributions
• 401(k) savings plan with company contributions
• Paid holidays
• 7 paid holidays and 2 floating holidays
• Paid parental leave
• Life insurance
• Short and long-term disability
• Indoor, climate controlled environment

JO is an equal employment opportunity employer. All employees and applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.