Tele Sales Manager

The Tele Sales Manager a telephone-based position responsible for leading a team of consultants to help grow the customer base by crafting sales plans, supporting the team design, and implementing short- and long-term strategic sales plans. This position will drive results through thought leadership, rigorous performance management and coaching and development of a high-performing team.

Strategic planning (20 30% of time)

Drive overall team strategy to achieve business goals and sales targets from trigger-based leads

Collect customer feedback and distribute internally to influence product development based on customer need

Coaching and development (20 30% of time)

Coach and develop a group of consultants to drive growth and hit sales targets

Hire and on-board new Tele Sales consultants to build a strong team and support team development by regularly conducting 1:1 coaching sessions and team huddles

Performance management (10 20% of time)

Drive a high quality, rigorous sales review process, including account planning, account prioritization and opportunity development

Partner closely with specialized sales teams (e.g., AP Automation) to develop cross-sell opportunities

Business development (10 20% of time)

Identify key client opportunities and handle client escalations, as needed

Provide guidance to team to uncover growth opportunities, treat identified customers and achieve growth targets

Compliance (100% of time)

Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements

Support Operational Excellence team in call monitoring processes to ensure high quality and compliant customer interactions

Knowledge, Skills, Attributes, and Experience

Client development

Demonstrates ability to identify potential client growth opportunities and drive results through creative problem solving and excellent leadership

Coaching

Provides individualized skills-improvement assistance, aiding in self-discovery and encouraging self-generated solutions

Performance management

Exhibits consistent track record of managing performance, coaching, and motivating for success and identification of development strengths and opportunities improvement to a large team to enable improved business results

Demonstrating value

Proactively and consistently demonstrates the value of partnering with American Express

Results focus

Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks

Market, industry, & product knowledge

Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation

Attributes

Strategic thinking

Leadership and team motivation

Personal accountability

Compliance focused

• Bachelor's degree preferred
• Experience leading sales team, 3 - 5 years minimum highly preferred
• Experience partnering with clients across various markets / industries
• Experience in a highly regulated financial industry highly preferred
• Experience leading in a call center environment highly preferred

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.