Call Center - Inside Sales Agent (On-Site) - Full Time or Part Time

Mad City Windows & Baths, a Renuity Company

• Full-Time or Part-Time Nights & Weekends Shift Time: 1pm9pm
  Saturday & Sunday availability preferred

• Pay: $16/hr + Uncapped Commission
  Average earnings: $50,000$70,000+/year

Kickstart Your Career No Experience Required!

Looking to build long-term stability and grow your career with a company that promotes from within? Mad City Windows & Bathspart of the national Renuity familyis expanding our Call Center Inside Sales team, and we want motivated, outgoing individuals ready to learn, grow, and win.

Mad City is one of the Midwests most trusted home remodeling brands, powered by Renuitys nationwide network of top-tier renovation companies. Together, were transforming the home improvement industry with faster, easier, stress-free experiences for homeowners. With teams operating across 36 states and growing, theres never been a better time to join.

About the Role

As a Call Center Inside Sales Agent , youll support homeowners as they explore remodeling projectsqualifying interest, setting appointments, and providing an exceptional first impression. Youll work with customers across all Mad City markets and help guide them toward solutions they love.

In this position, you will:

• Manage inbound and outbound calls in a fast-paced call center environment

• Partner with scheduling teams to verify appointments and confirm with customers

• Utilize pre-built scripts to engage customers and work with them to find solutions to their home project needs

• Participate in regular department contests and achieve both personal and team goals

Key Qualifications

• No call center experience? No problem. If you bring the drive, well teach you the skills.

  Were looking for:

  • Strong communication skills and an outgoing personality

  • Motivated, competitive, goal-driven energy

  • Professional presence and a team-first mindset

  • Reliability and consistency in attendance and performance

  • Ability to multitask, prioritize, and stay organized

  • Comfort navigating technology and computer applications

What We Offer

• Uncapped earning potential most agents earn between $50k$70k/year

• Rapid advancement many team members move up within 6 months

• Brand-new expanded call center workspace

• Multiple shift options (assigned based on business needs)

• Call center operating hours: 8am9pm, 7 days a week

Benefits & Perks

• Medical, dental, vision, life, and disability insurance

• Paid parental leave

• 401(k) retirement savings program

• Generous PTO + paid holidays

• Continuous team events, incentives, and company celebrations

About Mad City Windows & Baths

At Mad City Windows & Baths, a Renuity company, were making home improvement faster, easier, and stress-free. Homeowners across the Midwest have trusted us for top-tier remodeling services, and now, as part of Renuity, were combining our local expertise with the strength of a national brand to build the future of home improvement. With a winning mentality, we continue to grow rapidly, offering unparalleled career opportunities100% of our current marketing leaders started in entry-level roles. As part of our team and the broader Renuity organization, youll have the opportunity to make an impact, grow your career, and help people create homes they love.

Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact ....

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