Client Success & Business Development Manager

Benefits:

• Competitive salary
• Opportunity for advancement

About the Role
Culligan Niagara is seeking an experienced Client Success & Business Development Manager to support customer retention, business growth, client relationship management, and customer experience initiatives across residential and commercial markets. This senior-level role requires a mature and highly professional individual with extensive experience in customer relations, client management, business development, leadership, and communication. The successful candidate will play an important role in supporting both English and Spanish-speaking clients across the Niagara Region market. Responsibilities Build and maintain long-term relationships with residential and commercial clients Support customer retention and client satisfaction initiatives Professionally manage customer concerns, escalations, and conflict resolution Support business development and account growth initiatives Assist with B2B relationship management and client communications Collaborate with management and operational teams to improve customer experience and service efficiency Support marketing, outreach, and client engagement initiatives Coordinate with internal departments to maintain high customer service standards Assist with project development and operational support initiatives Maintain detailed customer records, communications, and follow-up activities Represent the company professionally in all customer and business interactions

Qualifications Advanced professional communication skills in both English and Spanish, written and verbal Minimum 20 years of customer-facing experience in customer service, customer relations, account management, hospitality, or client success environments Minimum 3 years of experience in management, leadership, business development, or operations coordination roles Experience in B2B relationship management and direct client support required Experience in marketing, communications, public relations, or customer engagement initiatives required Strong conflict resolution, interpersonal, and organizational skills Ability to manage multiple priorities in a fast-paced environment Strong understanding of customer retention and relationship-building strategies Post-secondary education in business, marketing, hospitality management, communications, or related fields is required Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act training completed Worker Health and Safety Awareness training completed
- Valid G2 Driver's License What We Offer Competitive compensation Long-term career growth opportunities Supportive and collaborative work environment Stable full-time employment Opportunity to contribute to the continued growth of a customer-focused organization serving diverse communities across Niagara Region Culligan Niagara is an equal opportunity employer. We thank all applicants for their interest; however, only those selected for an interview will be contacted Compensation: $21.00 - $25.00 per hour

About Culligan

Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service. Join the Culligan team. Apply for a job now.

Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry.

This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.