Inside Sales Support - ICON Shelters

Inside Sales Support

Date: June 3, 2026

Department: Sales

Business Unit: ICON Shelters

Location: Holland, MI

Reports To: Tim Witvoet – Inside Sales Supervisor

FLSA Status: Non-Exempt

Compensation: Hourly

Summary:

ICON Shelter Systems has an exciting new opportunity for the position of Inside Sales Support. We are an innovative outdoor shelter company and a leader in the industry providing new products to best serve our customers. We are a company that is deep rooted with integrity, ethical decision-making, and passionate to produce extraordinary products to communities across the U.S. and Canada. Our success comes from our team and our positive work environment and we are looking to add an innovative, customer service-oriented individual, who can solve problems and communicate between engineers and independent sales reps to join the Icon team. We are looking for a candidate who shares our values and wants to be an integral part of helping us grow and remain a leader in our industry.

Our purpose at Icon, a PlayCore company is to Build Healthy Communities through Play and Recreation . We build the equipment that people use to be active, right here in North America, with the best team in the world.

We believe in our brands and our people, and we believe that a safe, steady job and a diverse place to work is a must. We want you to join our team of awesome people who believe that what they do can make a difference in the world. We also seek diversity, as diverse perspectives make new ideas happen.

If that sounds like you, we want to hear from you.

Essential Duties and Responsibilities

1. Communicate with outside sales reps
2. Interpret quote requests
3. Understand technical specifications and drawings
4. Determine required steps for fulfilling RFQ and scheduling
5. Track status of projects
6. Provide status feedback to sales reps quickly
7. Learn and understand Icon’s products
8. Learn to become backup for the Inside Sales team’s Order Administrator
9. Working Knowledge of AutoCAD/Inventor/Solid Works (helpful, but not required)
10. Perform other related duties as required

Competencies (check all that apply)

Analytical Decision-Making

Communication

Learning & Development

Planning & Organizing

Professionalism & Integrity

Financial Management

Risk-Taking/Creative Thinking

Teamwork & Relationship-Building

Results Orientation

EEO Accountability

Managing Others

Education and/or Experience

• Customer service experience and/or sales experience preferred
• High School Diploma or equivalent, minimally required

Travel

• This position requires minimal to no travel

Computer Skills

• Demonstrated proficiency with MS Excel, Word, PowerPoint and Access
• Demonstrated proficiency using EPICOR ERP or similar systems

Other Skills

• Must have a positive attitude and strong work ethic.
• Must be willing to work in a team environment.
• Must have a high attention to detail.
• Excellent customer service and communication skills

PlayCore is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.