Account Director Senior - NeoCloud Enterprise

at Lumen in Boise, Idaho, United States

Lumen is the trusted network for the AI-powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high-performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, youll work on infrastructure customers rely on today and build for whats next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If youre ready to take ownership, deliver meaningful impact, and help shape the future of AI-ready connectivity, join us today.

The Role

Were looking for a driven sales professional to identify, build, and close opportunities with some of the fastest-growing AI/ LLM and Neo Cloud companies in the market by building deep, trusted relationships with innovative customers shaping the future of AI. Youll partner with cutting-edge customers who move fast and expect the same from their vendors, bringing them differentiated solutions that accelerate their scale. This will require someone who can develop and execute strategic account plans that land and expand revenue, and own forecasting accuracy and pipeline health with discipline and transparency. This is a high-impact role for a seller who thrives in fast-paced environments, values autonomy, and wants to win big alongside category-defining customers.

The Main Responsibilities

- Develop and maintain strategic relationships with existing and acquired customers to drive retention and growth

- Create comprehensive account plans and strategies to win new business and expand existing accounts

- Identify, bid on, negotiate, and close new sales opportunities to meet or exceed revenue targets

- Execute cross-sell and up-sell initiatives to increase overall customer spend

- Provide accurate and detailed weekly sales forecasts of pipeline opportunities

- Advise sales management on customer trends, organizational changes, and recommend strategic actions

- Demonstrate and leverage deep knowledge of the companys full product and service portfolio

- Manage end-to-end account responsibilities, including solution design, configuration, and order processing

- Oversee service delivery, performance management, and revenue recognition to ensure customer satisfaction

- Bala