Access Control Technical & Sales Support

Are you a detail-driven multi-tasker who loves working with people and keeping complex projects perfectly on track?

We are looking for an Access Control Technical & Sales Support team member to join our growing Access Control division. In this position, you won't be stuck doing the same repetitive task all day, nor will you be forced into pushy, high-pressure cold calling. Instead, you will use your exceptional communication skills and love for structure to onboard customers, coordinate project logistics, and ensure our sales and field teams have exactly what they need to succeed.

Why Youll Love This Seat:
People-Focused & Supportive: You will spend your day interacting with customers and teammates, building genuine rapport, and acting as a trusted guide.
High Variety, No Monotony: You thrive when juggling multiple priorities. You will smoothly pivot between setting up a clients software database, ordering hardware from a manufacturer, and optimizing our field installation calendar.
Accuracy is Celebrated: If you are the type of person who loves double-checking part numbers and organizing data so that a project launches without a single hitch, your meticulous nature will be highly valued here.

What You Will Be Doing:
Client Software Onboarding & Support (The People Side)
Serve as the friendly, welcoming face of our post-sale software implementation.
Remotely guide clients through their initial access control software configuration, making them feel supported and confident.
Walk users step-by-step through setting up their custom databases: adding users, programming access cards, defining time schedules, and establishing holiday rules.
Provide patient, clear, Tier 1 remote troubleshooting for software or connectivity questions.

Sales Team & Installation Coordination (The Flow Side)
Own the division's installation calendarcollaborating with sales reps, field technicians, and clients to schedule access control installs based on project scopes and site readiness.
Keep the momentum moving by following up on outstanding sales estimates and ensuring clients have the information they need.
Maintain clean, flawless data entry within our tracking and scheduling systems so the entire division stays aligned.

Parts Procurement & Quotations (The Detail Side)
Assist the sales team by generating highly accurate, itemized parts quotes for upcoming projects.
Take full ownership of ordering specialized security hardware (controllers, readers, locking hardware) directly from distributors and manufacturers.
Track lead times, verify incoming shipments against purchase orders, and resolve vendor discrepancies proactively to ensure zero project delays.

What We Offer:
A structured, highly collaborative team culture where your accuracy and relationship skills are celebrated daily.
Competitive compensation and a robust benefits package.
Deep, hands-on training with cutting-edge electronic security and cloud-based access control technologies.

Qualifications
Ability to pass a drug test and comprehensive background check (required).
Clean driving record and ability to operate service vehicles (required).
High school diploma or equivalent.
Experience with access control software or tech support (helpful).
Experience with low-voltage systems (helpful).
Strong communication skills for client-facing consultations.
A commitment to meaningful, thoughtful, and kind communication.

** To Apply: **
COMPLETE THE CULTURE INDEX SURVEY (5-10 minutes) and ATTACH RESUME using the link below.

** Applicants who complete the survey and provide a resume will be given priority in the interview process **