Sales Coordinator / Lead Intake Manager

Are you an organized, friendly, engaging person looking for an opportunity where you can make an immediate impact on an organization, while also learning and developing valuable sales skills and having incredible career advancement opportunities? Join a highly respected name in the stone countertop industry and enjoy competitive compensation, excellent benefits, and a company culture that values both their people and their product.

Turn your competitive drive and desire to grow into a fulfilling career with a local industry leader.

Capitol Granite is seeking a Sales Coordinator/Lead Intake Manager to join their team in Midlothian, VA .

In this critical role, you will be responsible for being the first face or voice our customers experience at Capitol Granite. You will own all inbound lead flow and front-end customer interaction, as well as qualify, structure, and route opportunities, so the sales team focuses on quoting and closing.

If you have a friendly and outgoing demeanor, top-notch communication, excellent organizational skills, great customer service skills, multitasking ability, and the drive to grow your career , Capitol Granite wants to hear from you! Prior customer service or sales experience is a plus but not required. Whats most important is your personality, communication skills, and your drive to grow.

Dont let this opportunity pass you by. Apply now!

Why Sales Coordinators join the Capitol Granite team:

• Large Upward Mobility and Excellent Tenure : If youre looking for a place to plant your roots and grow your career, Capitol Granite is it. Capitol Granite invests back into their employees and believes in promoting from within. If you develop your skills and want to grow into a full sales representative role or even a sales management role; Capitol Granite wants to help you get there. Most of our employees have been with the company for many years and have grown their careers with Capitol Granite.
• Company Culture : With a family-oriented culture and strong core values, you can count on being a valued member of the team, where you are known and appreciated.
• Excellent schedule : The schedule for this role will be daytime Monday Friday. However, you can pick one day to have off during the week! M-F hours are 8:00am 5:00pm. You will also be working on Saturday from 9:00am 2:00pm. No Sunday work!
• Comprehensive Benefits : Medical, dental, vision plans, 401k plan, paid holidays, and PTO!
• Competitive compensation : Starting between $20 - $24/hr, based on your experience and background.
• Growing Business : This is the perfect time to join the Capitol Granite team. This established company is experiencing a new season of growth and demand for their products and services.

Essential duties/responsibilities:

Inbound Lead Intake

• Answer all incoming calls; greet walk-ins
• Monitor and respond to web/marketing leads
• Capture complete contact and project details on first touch

Qualification (25 minutes, structured)

• Project type (kitchen/bath/other)
• Budget range
• Timeline
• Decision-maker status
• Determine fit vs. non-fit quickly

Scheduling & Routing

• Convert qualified inquiries into scheduled consults for sales
• Route commercial vs. retail appropriately
• Set clear expectations for next steps and timing

CRM Ownership (Stone Engage)

• Create/clean all leads; maintain statuses and notes
• Log all interactions; set follow-ups
• Enforce consistent naming, tagging, and pipeline stages

Customer Communication (Pre-Sale)

• Provide basic information (process, timing, next steps)
• Send confirmations, reminders, and intake checklists
• Keep response times fast and consistent

Call Control

• Protect sales time by filtering low-probability inquiries
• Do not pull sales into calls unless qualified
• De-escalate basic issues and route correctly

About the Company : At Capitol Granite we pride ourselves on not only providing our customers with the best product offerings, but with the best customer service as well. We have built this company over the past decade on a reputation for craftsmanship and an unmatched level of customer service within the industry. We stand behind our work, and are confident that we can provide you with the best countertops, vanity tops, and nearly anything you desire in the industry.

Accredited by the Marble Institute of America & awarded Fabricator of the Year by Stone World Magazine.

All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran, or any other characteristic protected by applicable law.

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