Customer Support & Sales Representative

Position Summary

The Customer Service & Office Coordinator is responsible for providing exceptional customer service and supporting daily office operations. This position serves as the primary point of contact for customers, handling incoming calls, answering questions, scheduling estimates and services, processing payments, and assisting with customer concerns and dispute resolution.

This role requires excellent communication skills, strong organization, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Key Responsibilities

• Answer incoming phone calls and provide professional customer service.
• Respond to customer questions regarding services, pricing, scheduling, and billing.
• Schedule estimates, consultations, and service appointments.
• Confirm appointments and communicate scheduling updates to customers.
• Process customer payments and maintain accurate payment records.
• Assist customers with billing inquiries and account information.
• Handle customer concerns and disputes professionally and efficiently.
• Follow up on estimates, service requests, and unpaid invoices.
• Maintain accurate customer information within company software systems.
• Respond to emails, text messages, and online inquiries.
• Support daily office and administrative operations.
• Communicate effectively with field crews and management regarding customer requests and scheduling needs.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience preferred.
• Ability to multitask and stay organized.
• Basic computer and office software proficiency.
• Strong problem-solving and conflict-resolution skills.
• Ability to work independently and maintain professionalism.
• Bilingual (English/Spanish) preferred but not required.

Schedule

• Part-time position to start.
• Hours may increase based on performance and company growth.
• Flexible schedule based on business needs.

Compensation & Benefits

• Starting pay: $18.00 per hour
• Opportunity for performance-based pay increases.
• Opportunity for advancement within the company as responsibilities and experience grow.

Position Responsibilities

• Answer incoming phone calls and provide professional customer service.
• Respond to customer inquiries regarding services, estimates, scheduling, billing, and payments.
• Schedule estimates, consultations, and service appointments.
• Confirm appointments and communicate schedule changes with customers and field staff.
• Process customer payments and maintain accurate payment records.
• Assist customers with account questions, invoices, and billing concerns.
• Handle customer complaints and disputes professionally while working toward a satisfactory resolution.
• Follow up with customers regarding pending estimates, unpaid invoices, and completed services.
• Maintain accurate customer information and update records in company management software.
• Monitor and respond to emails, text messages, and online customer inquiries.
• Coordinate communication between customers, crews, and management.
• Assist with data entry, filing, and general office administration tasks.
• Document customer interactions, service requests, and resolutions.
• Support sales efforts by following up on leads and helping convert estimates into scheduled jobs.
• Maintain confidentiality of customer and company information.
• Perform other administrative and customer service duties as assigned by management.

Required Qualifications

• High school diploma or equivalent.
• Previous customer service, receptionist, administrative, or office experience preferred.
• Strong verbal and written communication skills.
• Professional and friendly phone etiquette.
• Basic computer skills, including email, internet, and Microsoft Office or Google Workspace.
• Ability to learn and use company software and scheduling systems.
• Strong organizational and time-management skills.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Strong attention to detail and accuracy.
• Ability to work independently with minimal supervision.
• Dependable, punctual, and professional in appearance and conduct.

Preferred Qualifications

• Bilingual in English and Spanish.
• Experience handling customer payments and basic billing processes.
• Experience scheduling appointments and coordinating calendars.
• Experience resolving customer concerns and disputes.
• Knowledge of landscaping, maintenance, or home service industries is a plus.

Skills & Abilities

• Excellent customer service and interpersonal skills.
• Positive attitude and problem-solving mindset.
• Ability to remain calm and professional when dealing with difficult situations.
• Strong conflict resolution and communication skills.
• Ability to maintain confidentiality of customer and company information.
• Willingness to learn and grow within the company.
• Ability to represent the company professionally at all times.

Physical Requirements

• Ability to sit and work at a computer for extended periods.
• Ability to use a telephone and office equipment regularly.

This is a part-time position with the opportunity for additional hours based on performance and company needs.

Starting pay is $18.00 per hour .

The position reports directly to Emilio Zarate, Manager .

Training will be provided on company procedures, software systems, scheduling processes, and customer service expectations.

The successful candidate must demonstrate professionalism, reliability, and a strong commitment to customer satisfaction.

Work hours may vary depending on seasonal business demands and office needs.

Opportunities for advancement and increased responsibilities may be available as the company grows.

The employee will be expected to maintain a positive attitude, represent the company professionally, and contribute to a team-oriented work environment.

Experience in customer service, scheduling, office administration, or the service industry is preferred but not required.

Background checks and reference checks may be conducted as part of the hiring process.

This position requires the ability to handle confidential customer and company information with discretion and professionalism.