Account Sales Manager

Account Manager 2 Target Position Profile

The Account Manager (AM) solves critical business challenges and cultivates new and expanded customer relationships. The AM focuses on understanding the customers environment and aligning appropriate Ricoh solutions to their mission-critical goals and objectives through relationship building with decision-makers and influencers.

Job Duties and Responsibilities Business Development

• Understand the customers environment and open new doors with decision-makers and influencers to generate sales opportunities within new and existing accounts, increasing Ricohs market share.

• Solve critical business challenges for customersboth known and uncovered through research and strategic questioning.

• Understand how customers make buying decisions, focusing on their needs rather than a predetermined product or service.

Client Engagement & Communication

• Demonstrate excellent communication skills in all interactions.

• Differentiate Ricohs ability to accelerate digital transformation through compelling storytelling aligned with customer needs.

• Articulate how purchasing decisions impact the customers financial position.

• Develop and confidently deliver compelling presentations, both in person and virtually.

Qualifications (Education, Experience, and Certifications)

• Bachelors degree or equivalent experience required.

• 3+ years of demonstrated business development experience required.

• Experience in IT and/or software services environment preferred.

• Understanding of document workflow solutions and processes preferred.

• Foundational knowledge of profit and loss (P&L) components.

• Strong ability to research and analyze customers to support strategic business conversations.

• Proven ability to manage multiple accounts simultaneously while maintaining strong attention to detail.

Knowledge, Skills, and Abilities

• Demonstrated success using collaboration to build influence.

• Strong understanding of the solution design process.

• Ability to bring thought leadership to customer engagements.

• Outstanding verbal and written communication skills.

• Proven ability to develop and maintain professional relationships with key stakeholders.

• Stays current with Ricoh offerings and industry trends.

• Ability to assess customer environments and develop strategies to expand core services across the enterprise.

• Strong learning agility and adaptability.

• Ability to navigate customer approval processes by building sponsors and advocates.

Working Conditions, Mental and Physical Demands

• Typically works in an office environment with adequate lighting, ventilation, and a standard range of temperature and noise levels.

• Work assignments are varied and may require interpreting, comprehending, and applying complex information.

• Regularly prepares and communicates diverse information.

• Minimal physical effort required; work is primarily sedentary but may involve walking, standing, bending, reaching, and lifting items under 10 lbs (e.g., files, papers, small equipment).

• Requires moderate dexterity, including use of keyboards, calculators, and other office tools.

• Travel required (approximately 20%), which may include overnight travel.

Disclaimer

The above statements are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be a comprehensive list of all responsibilities, duties, and skills required.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of informationhow it is collected, stored, managed, and sharedto unlock the potential in every organization. We deliver services and technologies that inspire our customers success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.

• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

• Augment your education with team member tuition assistance programs.

• Enjoy paid vacation time and paid holidays annually

• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.