Customer Team Leader (District Sales Manager), Cardiovascular Disease - West North Carolina District

at Merck in Boise, Idaho, United States

Job Description

The Customer Team Leader ( CTL ) plays a critical role in establishing our companys customer- focused initiative.

This is a field-based sales management position that is responsible for the West North Carolina district, which includes covering the following areas within the state of North Carolina: Charlotte, Greensboro, Winston-Salem, Asheville, and Concord.

Key Responsibilities:

+ Lead and manage a team of Customer Representatives to deliver strong sales performance by accurately identifying and addressing customer needs.

+ Provide coaching and guidance to Customer Representatives to enhance their skills and effectiveness.

+ Oversee training programs and manage all people-related processes for the customer team, ensuring continuous development and optimal resource allocation.

+ Develop and maintain a high-performing customer team aligned with organizational goals and customer expectations.

+ Willingness to travel at least 15% of the time to support team and customer engagement activities, which may occasionally require overnight stays. Specific requirements can be discussed during the interview process.

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Qualifications and Attributes:

+ Proven ability to cultivate a high-performing, motivated sales team culture, preferably with experience in the Cardiovascular therapeutic area.

+ Provide strong leadership by guiding teams through change and challenges using situational coaching and emotional intelligence. Lead by example with a growth mindset and agility, while fostering trust and openness to support teams effectively during periods of transition.

+ Navigate ambiguity with confidence and a forward-looking vision, communicating clearly and transparently to adapt customer engagement models within the Cardiovascular market and beyond.

+ Maintain a customer-focused mindset by actively listening to understand customer objectives and foster meaningful relationships across the organization.

+ Apply expertise in account planning and management, collaborating effectively with cross-functional teams to achieve common goals.

+ Experience building and maintaining strong relationships with key accounts and customers in the Cardiovascular sector.

+ Solid understanding of Rx Pathways, including prescription processes through healthcare providers, Electronic Health Records ( EHR ), pharmacies, and knowledge of benefit design and prior authorization requirements.

+ Skilled in coaching sales professionals to navigate Managed Car