Customer Service/Sales Support

Customer Service & Sales Support Specialist

Location: Greenfield (Corporate Office)

Schedule: MondayFriday, 8:00 AM 5:00 PM

About Novelty Inc.

Novelty Inc. is a multi-channel product development company that creates high-impulse, trend-driven merchandise and sells directly to major retailers. We pride ourselves on developing fun, innovative productsand building sales programs that help our partners succeed.

The Opportunity

Were looking for a Customer Service/Sales Support Specialist to join our team. This role is perfect for someone who enjoys working behind the scenes to support sales, solve problems, and ensure customers have a seamless experience.

Youll be a key point of contact for clients after the salehelping manage orders, answer questions, and keep everything running smoothly.

What Youll Do

• Partner with the sales team to ensure excellent client experience
• Serve as the primary point of contact for clients post-sale
• Provide ongoing sales and marketing support
• Process and enter orders (high volume data entry)
• Coordinate product returns for guaranteed sale programs
• Respond to sales team and client inquiries in a timely manner
• Resolve customer concerns professionally and efficiently
• Collaborate with logistics and internal teams to ensure timely order delivery
• Support cross-functional projects and team initiatives

What You Bring

• High School Diploma or GED
• Experience supporting a sales team (retail or impulse merchandise a plus)
• Strong communication skills with both clients and internal teams
• Excellent organization and problem-solving abilities
• Comfortable handling high-volume data entry and multitasking
• Proficiency in Microsoft Office (especially Excel and Outlook)
• Experience with Shopify, CRM, or ERP systems (Infor SX is a plus)

What We Offer

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Vacation and Holidays

Why Join Us?

• Be part of a creative, fast-moving company
• Work closely with a supportive and collaborative team
• Casual dress office environment
• Play a direct role in helping customers and driving business success