Microsoft Customer Success Manager - Remote
- Avanade Expired
- Houston, Texas
- Full Time
This job ad was removed 1 hour ago.
Job Description
We're looking for a Microsoft Customer Success Manager (CSM) to join our team and drive success across our Cloud Solution Provider (CSP) portfolio.
In this role, you will act as a strategic partner and trusted advisor to our customers post-sale-owning a portfolio and driving adoption, value realization, retention, and growth. You will collaborate closely with sales, delivery, and Microsoft stakeholders to deliver a high-impact, end-to-end customer success experience while identifying opportunities to expand our footprint.
What You'll Do
Own and manage a portfolio of CSP customers, accountable for their overall success and growth
Serve as the primary relationship lead post-sale, building trusted, long-term partnerships
Lead the development and execution of customer success strategies and plans aligned to business outcomes
Proactively monitor customer health, usage, and value realization, managing risk and driving interventions where required
Identify and lead growth opportunities (upsell, cross-sell, renewals) in partnership with sales
Facilitate and lead quarterly business reviews (QBRs) and executive-level customer engagements
Orchestrate cross-functional teams (sales, delivery, Microsoft, support) to deliver a seamless customer experience
Act as a customer advocate, influencing internal stakeholders to drive outcomes and resolve challenges
Drive forecasting, pipeline visibility, and success metrics across your portfolio
We're looking for a Microsoft Customer Success Manager (CSM) to join our team and drive success across our Cloud Solution Provider (CSP) portfolio.
In this role, you will act as a strategic partner and trusted advisor to our customers post-sale-owning a portfolio and driving adoption, value realization, retention, and growth. You will collaborate closely with sales, delivery, and Microsoft stakeholders to deliver a high-impact, end-to-end customer success experience while identifying opportunities to expand our footprint.
What You'll Do
Own and manage a portfolio of CSP customers, accountable for their overall success and growth
Serve as the primary relationship lead post-sale, building trusted, long-term partnerships
Lead the development and execution of customer success strategies and plans aligned to business outcomes
Proactively monitor customer health, usage, and value realization, managing risk and driving interventions where required
Identify and lead growth opportunities (upsell, cross-sell, renewals) in partnership with sales
Facilitate and lead quarterly business reviews (QBRs) and executive-level customer engagements
Orchestrate cross-functional teams (sales, delivery, Microsoft, support) to deliver a seamless customer experience
Act as a customer advocate, influencing internal stakeholders to drive outcomes and resolve challenges
Drive forecasting, pipeline visibility, and success metrics across your portfolio
We're looking for a Microsoft Customer Success Manager (CSM) to join our team and drive success across our Cloud Solution Provider (CSP) portfolio.
In this role, you will act as a strategic partner and trusted advisor to our customers post-sale-owning a portfolio and driving adoption, value realization, retention, and growth. You will collaborate closely with sales, delivery, and Microsoft stakeholders to deliver a high-impact, end-to-end customer success experience while identifying opportunities to expand our footprint.
What You'll Do
Own and manage a portfolio of CSP customers, accountable for their overall success and growth
Serve as the primary relationship lead post-sale, building trusted, long-term partnerships
Lead the development and execution of customer success strategies and plans aligned to business outcomes
Proactively monitor customer health, usage, and value realization, managing risk and driving interventions where required
Identify and lead growth opportunities (upsell, cross-sell, renewals) in partnership with sales
Facilitate and lead quarterly business reviews (QBRs) and executive-level customer engagements
Orchestrate cross-functional teams (sales, delivery, Microsoft, support) to deliver a seamless customer experience
Act as a customer advocate, influencing internal stakeholders to drive outcomes and resolve challenges
Drive forecasting, pipeline visibility, and success metrics across your portfolio
We're looking for a Microsoft Customer Success Manager (CSM) to join our team and drive success across our Cloud Solution Provider (CSP) portfolio.
In this role, you will act as a strategic partner and trusted advisor to our customers post-sale-owning a portfolio and driving adoption, value realization, retention, and growth. You will collaborate closely with sales, delivery, and Microsoft stakeholders to deliver a high-impact, end-to-end customer success experience while identifying opportunities to expand our footprint.
What You'll Do
Own and manage a portfolio of CSP customers, accountable for their overall success and growth
Serve as the primary relationship lead post-sale, building trusted, long-term partnerships
Lead the development and execution of customer success strategies and plans aligned to business outcomes
Proactively monitor customer health, usage, and value realization, managing risk and driving interventions where required
Identify and lead growth opportunities (upsell, cross-sell, renewals) in partnership with sales
Facilitate and lead quarterly business reviews (QBRs) and executive-level customer engagements
Orchestrate cross-functional teams (sales, delivery, Microsoft, support) to deliver a seamless customer experience
Act as a customer advocate, influencing internal stakeholders to drive outcomes and resolve challenges
Drive forecasting, pipeline visibility, and success metrics across your portfolio
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