Senior Manager, Sales Operations and Analytics - CVS Media Exchange (CMX)

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.CVS Media Exchange is hiring aSenior Manager, Sales Operations & Analytics. This role sits within the CMX Sales org and reports to the Lead Director, Sales Strategy & Operations.CVS Media Exchange [CMX] is dedicated to driving measurable outcomes for our suppliers, merchants, stores, GMs, brand advertisers, and agencies. Our full-funnel ad solutionsleverageCVS's in-store and online data, extensive reach, and to provide measurable results for our clientele. With a range of flexible pricing and buying models, including self-service;these solutions help businesses build brand awareness, engage with CVS consumers, and convert CVS consumers to shoppers.Role summaryThe Senior Manager, Sales Operations & Analytics is responsible for driving the operational effectiveness, rigor, and performance visibility of the sales organization. This role oversees core sales processes including forecasting, pipeline management, reporting, and planning to ensure consistent execution against revenue targets.Working closely with Sales leadership and cross-functional partners, this individual delivers accurate insights, standardized processes, and scalable infrastructure that improve forecast accuracy, optimize sales productivity, and enable data-driven decision-making. The role requires a strong balance of analytical expertise, operational discipline, and stakeholder partnership to support day-to-day sales execution and long-term performance improvement.This role partners closely with Sales, Product, Marketing, Partnerships, Sales Enablement, Business Systems, and Revenue Operations to ensure the sales organization is equipped with the tools, processes, and insights needed to achieve revenue targets. This individual balances strategic thinking with operational execution, translating data and market insights into actionable plans, scalable processes, and clear performance visibility.Role responsibilities include but not limited to:Sales Operations execution & process managementOwn and manage core sales operations processes, including pipeline management, opportunity tracking, and forecasting cadence (weekly, monthly, quarterly, annual)Establish and enforce standardized sales processes, definitions, and workflows to ensure consistency and data integrity across the sales organizationPartner with Revenue Operations and Business Systems to optimize CRM (Salesforce) processes, reporting structures, and system adoptionMonitor pipeline health, including stage progression, conversion rates, and deal velocity, to ensure accurate visibility into business performanceSupport sales goal setting and quota allocation processes, ensuring alignment to revenue targets and organizational prioritiesIdentify process gaps and inefficiencies, driving continuous improvement initiatives to increase scalability and seller productivityForecasting, reporting & performance insightsLead the sales forecasting process, ensuring accuracy, consistency, and transparency through disciplined pipeline inspection and risk assessmentDevelop and maintain standardized reporting and dashboards that provide visibility into pipeline, bookings, revenue, and key performance metricsConduct regular analysis of sales performance against targets, identifying trends, risks, and opportunities across teams, categories, and productsPartner with Finance and Revenue Operations to align pipeline reporting with bookings, billed revenue, and incentive compensation (SIP) calculationsSupport monthly, quarterly, and annual business reviews by delivering clear, actionable performance insights and executive-ready reportingTranslate data into practical recommendations that improve forecast predictability, pipeline conversion, and overall sales efficiencySales planning supportSupport annual and in-year sales planning processes, including bottoms-up modeling, capacity planning, and performance trackingPartner with Sales leadership to identify gaps to target and develop action plans to improve performanceCollaborate with Sales Enablement to reinforce process adoption, reporting usage, and sales best practicesProvide ongoing operational support to the Sales organization, ensuring teams have the tools, data, and insights needed to execute effectivelyCross-functional partnership & operational alignmentServe as a key partner to Sales, Finance, Revenue Operations, and Sales Enablement to ensure alignment across forecasting, reporting, and planning processesEnsure consistent data definitions and reporting methodologies across teams to enable a single source of truth for performance trackingProactively surface risks, inconsistencies, or data gaps, driving resolution and accountability across stakeholdersLocation:This role is hybrid and commutable to one of the following Corporate Hubs, which you must work in the office of 2 days a week (Tuesday - Wednesday):Wellesley, MAWoonsocket, RINew York, NY - Soho officeChicago, ILRequired Qualifications: 6+ years of experience in Sales Operations, Revenue Operations, Strategy, or Sales Analytics Strong analytical skills with experience in forecasting, financial modeling, and pipeline management. Advanced proficiency in Excel, PowerPoint, and CRM systems (e.g., Salesforce); familiarity with BI tools such as Tableau or SQL preferred2+ years of leadership experience, directly managing a team memberPreferred Qualifications:Demonstrated experience working closely with Sales leadership in a high-growth or complex environment Proven ability to translate data into strategic insights and actionable recommendationsExceptional cross-functional collaboration and communication skills Strong project management skills with a high level of operational rigor and attention to detailEducation: Bachelor's degree or equivalent (HS Diploma and 4 years of experience) requirePay RangeThe typical pay range for this role is:$82,940.00 - $199,144.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.This fulltime position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial wellbeing of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.Additional details about available benefits are provided during the application process and on Benefits Moments.We anticipate the application window for this opening will close on: 06/30/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.