Associe aux ventes de detail a temps plein/Retail Sales Associate, Full Time - Carrefour Laval

Forget what you know about old-school industry rules. When you work at Old Navy, youre choosing a different path. From day one, weve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.

We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, were family.

En tant qu'Associe(e) de marque FT, vous etes un membre essentiel de notre equipe et vous incarnez notre marque aupres de nos clients. Vous etes responsable de l'engagement et de la relation client, en leur offrant un service exceptionnel qui contribue a fideliser la clientele. Expert(e) produit, vous mettez a profit vos connaissances et votre experience pour conseiller, informer, inspirer et accompagner nos clients dans leurs choix vestimentaires. En collaboration avec votre equipe de direction, vous offrirez une experience client optimale grace a une approche omnicanale.

As a FT Brand Associate, youre an integral part of our team and bring our brand to life for our customers. Youre responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. Youre an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, youll deliver a best-in-class customer experience using an omni-channel approach.

• Traitez tous les clients et employes avec respect et contribuez a un environnement de travail positif.
• Fidelisez la clientele en l'informant sur nos programmes de fidelite.
• Allez a la rencontre des clients et interagissez avec eux pour stimuler les ventes et le service, notamment par la vente suggestive.
• Ameliorez l'experience client grace a l'ensemble des canaux de communication.
• Assumez vos objectifs personnels, qui contribuent aux objectifs et resultats globaux du magasin.
• Apportez votre soutien en magasin, en cabine d'essayage, en caisse et en reserve, selon les besoins.
• Maintenez un espace de travail propre et organise.
• Gerez toutes les interactions clients et les eventuels problemesetours avec courtoisie et professionnalisme.
• Executez les processus operationnels avec efficacite et efficience.
• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issueseturns courteously and professionally.
• Execute operational processes effectively and efficiently.

• Excellent(e) communicant(e), capable d'interagir efficacement avec les clients et l'equipe pour atteindre les objectifs.
• Soucieux(se) de la satisfaction client, tant en magasin qu'en dehors, afin d'offrir une experience client exceptionnelle.
• Passionne(e) par le commerce de detail, vous vous epanouissez dans un environnement dynamique.
• Esprit analytique et oriente(e) vers l'amelioration continue, vous etes toujours en quete d'apprentissage, ouvert(e) aux retours et agissez en consequence.
• Disponible pour travailler selon un horaire flexible afin de repondre aux besoins de l'entreprise, y compris les jours feries, les soirs, les nuits et les week-ends.
• Maitrise des outils technologiques utilises en magasin.
• Capacite a se deplacer aisement en magasin, en reserve et au bureau, et a soulever jusqu'a 14 kg.
• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fastpaced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy and Athleta, 30% off at Outlet, and 10% off markdowns at Gap, Banana Republic and Outlet.
• Competitive Paid Time Off plans.*
• Company match for donations and volunteer time*
• Registered Retirement Savings Plan
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• Virtual health care 24/7*
• Maternity/Parental Top Up.*
• See more of the benefits we offer.

*For eligible employees