Assistant Studio Manager Sales / Operations Manager

Overview The Opportunity: Assistant Studio Manager | Elements Massage

We are not looking for a passive administrative assistant; we are looking for a hungry, emerging business leader. This role is a launchpad for a sharp professional who already has a baseline of experience managing others but wants to pull back the curtain and learn exactly how a successful operation is run. If you possess an entrepreneurial spirit, a drive to master daily studio operations, and a passion to actively participate in our business success, we will provide the direct mentorship and executive systems to scale your leadership career.

Our Culture & Core Beliefs

At Elements Massage Clifton Park, we are deeply committed to creating fierce loyalty with both our clients and our team members.

We firmly believe that a positive, supportive team culture is critical to our success. We don't tolerate workplace drama. Instead, we invest heavily in building a collaborative environment where our service providers and front desk staff feel appreciated, motivated, and empowered to do their best work. As a leader here, guarding and nurturing this positive culture is your highest priority.

Your Core Responsibilities

• Lead & Develop the Team: Onboard, mentor, and actively coach the front-of-house team. Conduct daily accountability conversations to keep performance high and protect our positive culture.

• Drive Membership Sales: Lead by example on the floor, coaching the front desk to consistently hit monthly wellness membership sales and promotional targets.

• Master Operational Systems: Partner with management to master our multi-platform studio software, maximize room utilization, and play "Tetris" with the booking schedule to eliminate gaps.

• Studio Upkeep: Take absolute ownership of the retail space by auditing cleanliness and presentation daily to ensure a premium guest experience.

• Build the Bench: Help maintain an "Always-On" recruiting pipeline for front desk and service staff to protect the health and stability of the studio.

Qualifications & Requirements

• Baseline People Management: Strictly Required. You must have 12 years of direct experience leading others, managing staff performance, or holding a team accountable to standards.

• Completely Open Availability: Strictly Required. You must have the absolute capability to work peak volume hoursincluding evenings and weekendsto support the team, monitor workplace culture, and audit studio standards.

• A Competitive Spirit: A natural drive to win, smash sales goals, and push the team to lead the market in operational excellence. You find personal motivation in hitting performance benchmarks.

• An Entrepreneurial Mindset: A strong desire to understand business metrics, look at the big picture, and take personal pride in hitting studio revenue goals.

• Professional Boundaries: The maturity to represent ownership on the floor and maintain the objective, professional distance required to lead effectively.

What We Offer

• Competitive Pay: $23.00 $28.00 per hour + performance-based bonuses and sales incentives tied directly to business success.

• Comprehensive Benefit Support: Health, Dental, Vision, and Aflac insurance options.

• Retirement Planning: Company-supported retirement plan to invest in your future.

• Wellness Benefit: Complimentary monthly wellness service (massage/esthetics services).

• Professional Growth: Direct mentorship from ownership on business metrics, recruiting pipelines, and operational strategies.

• Work-Life Support: Paid time off and a supportive, team-oriented culture that genuinely values your hard work.

Legal Disclaimer 2024 Elements Therapeutic Massage, LLC (ETM). Each Elements Massage studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners studios are their employees, not those of ETM. Elements Massage + design are registered trademarks owned by ETM.