Group Sales Admin.

Primary Role and Requirements: Assist the Group Sales---Director of Sales and Conference Services team with daily administrative duties and client communication.

Group Sales Support Responsibilities:

Act as lead catcher for all group inquiries and assign these to the correct Sales Manager

Enter inquiries and booking leads into Delphi, capturing all event and room block details

Complete RFPs in Cvent, LA Tourism, and additional booking platforms

Merge contracts and addendums, ensuring the room block and rates as well as all event space timing, location and pricing are accurate

Keep information in Delphi up to date to reflect changes and for proper forecasting

Answer client phone calls and inquiry emails in a professional manner

Generate reports including weekly GRC Reports, Booking Pace, Quarterly Breakdown

Enter reservations in Opera including traces, comments, cancellation policy, etc.

Coordinate billing and deposits for reservations and groups with Accounting department

Finalize expense reports for Sales Managers

Maintain files for VIP guests, producing a VIP resume and handling any special requests

Conduct competitive set calls as needed

Process requisitions and amenities

Proficiency with Microsoft Word, Excel, and Outlook

Experience with and understanding of Opera and Delphi

Able to work in a fast-paced environment, meeting deadlines and completing tasks as requested

Conference Services Support Responsibilities:

Process group turnover once group contracts are signed and deposit received

Assist with group resumes, amenities, and BEO s

Cross support all assistants in Sales & Catering when needed

Assist in communicating key group details with other departments to ensure the success of group room blocks and events