Automotive BDC Manager / Business Development

20320 Chartown Dr., Cornelius, NC 28031

Lake Norman CDJR is seeking a qualified SERVICE BDC Manager to oversee our Business Development Center. This position is essential for driving customer engagement and enhancing our service delivery. If you are eager to make an impact and grow within a supportive organization, we want to hear from you!

Why Youll Love Working Here:

At Lake Norman Chrysler Dodge Jeep Ram, the BDC team is the heartbeat of the dealership and leadership treats it that way. Youll work in a high a' volume, well a' respected CDJR store where your communication skills, organization, and follow a' through directly contribute to the dealerships success. Instead of feeling like just a call center, youre part of a professional, customer a' focused operation that values accuracy, teamwork, and results.

Job Description:

As the BDC Manager, you will be responsible for managing the daily operations of the Business Development Center. You will lead a team focused on generating leads, maintaining customer relationships, and ensuring a high level of customer satisfaction. Your role will involve developing strategies to improve performance and meet company goals.

What we offer:

• Competitive salary with performance-based incentives
• Medical, Dental, Vision and Life insurance
• 401(k)
• PTO awarded day one.
• Paid vacation
• Short- and Long-Term Disability
• Employee discount program
• Advancement Opportunities
• A Positive and Professional Work Environment

What Youll Do:

• Oversee the daily operations of the Business Development Center
• Manage and train BDC staff to ensure optimal performance
• Develop and implement strategies to increase lead generation
• Monitor team performance and provide feedback for improvement
• Ensure high levels of customer satisfaction through excellent service
• Collaborate with other departments to enhance customer experience

What Youll Bring:

• Previous experience in a managerial role within a BDC or similar environment
• Strong communication and interpersonal skills
• Ability to lead and motivate a team
• Proficient in using CRM software and other relevant tools
• Excellent organizational and time management skills
• Please upload your resume. Completing the online assessment will grant you priority consideration!
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Pre-employment background checks are required, including MVR, and drug screening.

We are an Equal Opportunity Employer .
All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.