Dutch Wonderland Inn PT Sales Coordinator

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain caveand chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating . Our passionate hosts make this purpose possible through everyday acts of love and servicewhat we call Heartspitalitythe intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

We are currently looking for a:

Roles & Responsibilities:

Roles & Responsibilities:

Respond to and resolve customer inquiries via phone, email and CRM platforms

Perform various sales duties including prospecting new leads and developing group sales campaigns using e-mail, direct mail and cold calling

Work alongside marketing and sales team to coordinate and execute integrated sales campaigns

Establish and cultivate internal relationships with park operations and leadership to ensure the relevance and success of group sales and events execution

Maintain composure and a high degree of professionalism when handling and/or responding to negative feedback

Create content for sales flyers and promotions, website information, and mailings regarding offerings and pricing each season, including email campaigns via Salesforce

Promote and sell all aspects of group sales which includes non-catered groups, catered groups, online consignment, hard ticket consignment, and specialty groups

Accurately process all sales orders, including billing, accounts receivables, and ticketing aspects

Professionally represent and market Dutch Wonderland at industry meetings, tradeshows and off-site events

Oversee the execution of catered events at the park. Train and supervise admissions team members on ticket collection and customer service at catered pavilion events

Create and print hard tickets for group sales, including both catered and non-catered events

Assist with copying, filing and various other administrative duties

Perform general office management functions, including maintaining copier with service and supplies, order office supplies, and general upkeep of sales office

All other duties as assigned by leadership

Education and Experience:

Bachelors degree in Marketing, Public Relations, Communications, Sales, or related major is desired; Equivalent work experience will also be considered

1+ year of related experience highly desired

Previous amusement park, theme park, or waterpark experience a plus

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

Must be at least 18 years of age to comply with [State] Child Labor Laws

Ability to work flexible schedule, including evenings, weekends, and holidays

Must have reliable transportation to and from your scheduled shift

Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner

Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.

Must possess strong written and verbal communication skills and be comfortable communicating directly with potential and existing customers

Must be comfortable speaking in front of large groups

Must possess strong attention to detail and problem-solving abilities

Ability to use office technology and equipment, such as PC, software, copier, and telephone

Ability to follow direction, multi-task, and work as part of a team as well as independently

Physical Requirements:

Ability to remain seated for extended periods of time, while using a computer

Ability to stand, walk, and remain on feet for long periods of time throughout the day

Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders

Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more

Working Conditions:

This role will be primarily based in an office setting with frequent interaction with other outdoor park locations

Some exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions

Subject to frequent interruptions, constant repetitive motion, high noise levels, flashing lights, and heavily populated environments

Team member benefits:

Do not miss the chance to spark your career now!