Event Sales Coordinator

About Us

Chicken N Pickle is a unique, indoor/outdoor family entertainment complex that includes a casual, chef-driven restaurant and sports bar, pickleball courts and professional instruction, space for live entertainment, a variety of yard games and space to lounge outdoors with (or without) your dog. Each venue offers indoor and outdoor space for public and private parties and hosts an impressive schedule of events including concerts, charitable fundraisers, watch parties and more.

It is a warm and welcoming environment that brings together people of all ages. People from all over the community can engage in the joy of being human.

We think of our brand as that of a rambunctious, multi-generational family that works hard and plays hard. We're driven to provide our employees with a supportive, meaningful work environment, by bringing all voices to the table and providing opportunities for mentorship with career growth.

Good Food. Good Friends. Great Fun.

As an Event Sales Coordinator , you'll provide outstanding customer service in a fast-paced environment by working on small social event inquiries as assigned and assisting with a variety of inquiries about the venue, pickleball, events, etc. Event Sales Coordinators will have excellent verbal and written communication skills along with the ability to keep cool under pressure to ensure the Guests have an extraordinary experience. Working on nights, weekends and holidays may be required for this position, as well as assisting in the restaurant on an as-needed basis.

Responsibilities

Demonstrate and believe in Chicken N Pickle's core values: Authenticity, Community, Connection, Integrity and Quality

Demonstrates and supports a culture of diversity, equity and inclusion

Inbound Sales:

Manage inbound events inquiries that are assigned to you while building relationships for repeat business

Contribute to the overall sales team goals by meeting and exceeding personal quotas, monthly, quarterly and annually

Manage all assigned leads with a sense of urgency, accuracy and professionalism

Maintain contacts in TripleSeat

Follow up with inbound requests to see if they have made a decision

Call upon contacts to see what went well and what could be improved

Foster client relationships through ongoing communication to ensure repeat business or referrals

Demonstrate the ability to negotiate and problem solve to close the sale

Identify opportunities for selling/upselling

Create, manage and confirm event bookings with attention to detail

Maintain and ensure the BEOs have all the required information

Develop a strategy to cultivate client relationships through ongoing communication to ensure repeat business or referrals

Utilize and create reports and dashboards to ensure personal and department Key Performance Indicators (KPI's) are being met or exceeded

Property Events:

Ensure property events meet the culture of their location and discuss any changes to better align with their community

Maintain and ensure the BEOs for Property Events have all the required information

Work with the Event Manager to execute property events as needed per the playbook

Community Events:

Work closely with the Community Coordinator for their location to plan community events

Maintain and ensure the BEOs for Community Events have all the required information

Communication:

Communicate with the Event Hostess and Event Manager on event details, changes/updates to allow for a successful event execution by Operations and the Culinary Team

Character Traits:

Eager to learn new sales skills

Manage an independent work schedule with integrity and as expected

Contribute to a collaborative environment with the Sales Team and other departments within the restaurant

Maintain a calm, even-tempered, customer-focused demeanor

Understand processes and the ability to find information quickly

Ability to work for and lean into a start-up mentality

Key Qualifications.

2+ years previous experience in hospitality, restaurant or entertainment venue focus on events

Ability to work in a fast-paced environment

Excellent self-accountability for high personal standards of conduct and professionalism

Ability to communicate effectively with guests, return guests, co-workers and management

Flexible in approach; can readily adapt to business and team needs and changes

Process oriented, highly organized, fast and accurate and able to work under pressure

Excellent interpersonal and people skills as well as verbal and written communication skills

Excellent computer skills and ability to learn new software programs

Ability to multi-task and problem-solve

Capable of managing multiple projects/programs simultaneously

Ability to work evenings, weekends and holidays