Telephone Sales Agent - The Langham, Pasadena

About Langham Hospitality Group A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying'nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. The Langham Huntington, Pasadena, Los Angeles is located in Pasadena, California, in the heart of an upscale residential neighborhood bursting with historic gems like Albert Einstein's former residence and famous film locations including the homes from Mad Men and Father of the Bride . Just up the street you'll find Pasadena's vibrant shopping and entertainment district boasting theaters, boutiques, incredible restaurants and world-class museums. And the hotel is just a short drive from the rest of Pasadena's must-see spots including the Rose Bowl stadium, The Huntington Library, Descanso Gardens, Kidspace Children's Museum and much more. Check out what's nearby, or inquire with our concierge team for recommendations on what to see, eat, and do in Pasadena and nearby Los Angeles. DEPARTMENT: Lobby Lounge Afternoon Tea JOB TITLE: Server Assistant REPORTS TO: Lobby Lounge Manager SUPERVISES: N/A PRIMARY OBJECTIVE OF POSITION: The Server Assistant supports seamless Afternoon Tea service by ensuring tables are set, cleared, and prepared with precision and care. This role enhances the guest experience by delivering every tea tier with attention to detail, accurately accommodating dietary preferences, and supporting servers to maintain a smooth, luxurious flow of service. RESPONSIBILITIES AND JOB DUTIES: Clear and reset tables efficiently and quickly, maintaining a polished and organized service environment Plate and deliver food to guests with precision and attention to presentation, describing every item on the tier Prepare and stage table settings ahead of rush periods to ensure flawless presentation Upsell beverages, including water and champagne, when appropriate Memorize all menu items and their ingredients to accurately describe offerings and accommodate allergies Proactively anticipate server and guest needs, taking initiative to support smooth service Listen attentively to servers regarding guest preferences and provide responsive assistance Work independently when required, while seamlessly integrating with the service team Maintain cleanliness and organization of the service area throughout the shift Uphold grooming, posture, and professional presence in line with luxury hotel standards PHYSICAL DEMANDS: Ability to stand and walk for extended periods Ability to lift and carry trays or items weighing up to 60 lbs SPECIAL SKILLS REQUIRED: Elevated, professional guest-facing communication Strong attention to detail and situational awareness Ability to multitask efficiently in a fast-paced environment Proactive mindset with problem-solving capabilities Excellent teamwork skills while able to work independently as needed Polished grooming and professional presence at all times EDUCATION REQUIRED: N/A EXPERIENCE REQUIRED: Prior experience in luxury hotels, fine dining, or high-volume hospitality environments Experience in kitchen prep, plating, or food handling Familiarity with Afternoon Tea or similar formal dining setups preferred Strong knowledge of dietary restrictions and ability to accurately accommodate allergies LICENSES OR CERTIFICATES: Food Handlers Certificate SALARY: $17.57 - $19.57 For more information about the property, please visit: