HVAC Internal Sales Agent - Charlton

About Us

As the UK's leading specialist hire company, we provide the best pumping, heating and cooling solutions for every conceivable need, location and application. Our aim is to help our customers address the real-life challenges they face - whether planned or emergency - in the quickest, most professional and cost-effective ways. We pride ourselves on offering the safest, most reliable equipment sourced from the world's top manufacturers, and are rightly considered market leaders due to the quality of service we provide.

Your new role

• Telesales: Proactively generating sales leads from existing and dormant accounts while using market intelligence to seek new opportunities.
• Lead Generation: Making targeted outbound calls to create qualified leads for the External Sales Team or directly winning orders over the phone.
• Quotation Management: Raising and sending quotations to clients, followed by timely follow-ups to convert them into confirmed orders.
• Customer Retention: Contacting "off-hirers" and following up on hire contracts from the previous day to secure forward work.
• Invoicing: Processing sales administration and invoicing accurately and in a timely manner, ensuring all service level agreements are met.
• Financial Accuracy: Ensuring quotations account for all costs related to goods and services to meet profitability objectives.
• Communication Records: Maintaining correct authorization processes with customers for all supplies, including additional items not in the original quote.

What you'll need to succeed

• Minimum of 2 years' experience in Telesales
• Experience in Hire industry and similar contact centre type role
• Good communication skills
• Experience in dealing with variety of customers over the phone
• Self- motivated team player
• Able to deliver a high level of customer service/satisfaction
• Good attention to detail
• Excellent administration skills
• Good MS Office knowledge, i.e. MS Word, Excel, Outlook
• Excellent telephone manner
• Able to work calmly under pressure
• Resolve problems efficiently.

What you'll get in return

• Competitive base salary with a contributory pension scheme
• Life assurance
• 25 days of annual leave including bank holidays
• Personal development plan that incorporates appropriate training to help advance your career
• Employee Assistance Programme.
• Employee referral programme

What you need to do now

If you're interested in this role, click 'apply now'.

Without hiring the best talent, we would not be the leading hire specialists.