Agnostic Telesales Agent - IFG

at Humana in Boise, Idaho, United States

Become a part of our caring community

We are seeking a motivated and results-driven Telesales Agent to join our Agnostic Sales Team within the IFG segment. In this role, you will engage prospective and existing customers through inbound and outbound calls, promoting and selling health plan products. Ideal candidates thrive in a fast-paced, goal-oriented environment and are passionate about delivering outstanding customer experiences.

The IFG Agnostic Sales Agent qualifies prospects and attempts to close sale. Arranges for field representative to visit prospect if sales are not closed. May originate calls from leads. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.

Key Responsibilities:

+ Engage with prospects and existing members via inbound and outbound calls to promote and sell health plan products.

+ Conduct thorough needs assessments ( NEADS ) to understand customer requirements and recommend tailored solutions.

+ Overcome objections and close sales while maintaining a customer-first approach.

+ Accurately document all interactions and transactions using CRM tools.

+ Meet or exceed daily and monthly performance metrics, including sales targets and call quotas.

+ Follow up on leads and proactively identify new sales opportunities.

+ Support cross-functional collaboration to enhance the customer journey.

+ Maintain compliance with company policies and regulatory requirements.

Use your skills to make an impact

Required Qualifications:

+ Active Health Insurance License is required.

+ Must be available to work any shift between 8:00 AM 8:00 PM local time, including weekends.

+ Proven experience in telesales, telemarketing, or a high-volume customer service environment.

+ Strong verbal communication, negotiation, and interpersonal skills.

+ Resilient, self-motivated, and able to thrive in a performance-based setting.

+ Proficiency with CRM systems and Microsoft Office Suite.

+ Ability to work overtime and weekends during peak sales periods (October-December).

+ Must have a professional, quiet, and distraction-free home office setup.

Preferred Qualifications:

+ Experience in telecommunications or healthcare sales.

+ Bilingual or multilingual capabi