Sales Advisor

OverviewBig O Sales Advisors perform customer service and sales duties in an accurate and timely manner in accordance with all company programs, policies, and procedures, ensuring proper customer education and follow through on customer maintenance and repairs.

MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer.

Responsibilities

Monitor customer service area and host waiting customers, providing fast and friendly customer serviceHandle complaints courteously and efficiently per company policyInspect vehicles and review vehicle owner's manual maintenance requirements to prioritize and promote needed products and services with customers and managementEffectively promote sales through explaining the benefits of products and services, implementing promotions and sales, and using suggestive selling techniquesPrepare necessary sales documentation such as warranties, service agreements, and the recording and registration of tire salesConduct efficient and accurate sales transactions; notify supervisor of any sales, cash or operating discrepanciesManage ticket average and profitability, and assist store manager in meeting company expectationsSupport store operations by assisting with opening/closing tasks, inventory, sales reporting, processing adjustments, merchandising and other related functions as required.Protect company assets by properly cleaning, maintaining, and storing tools and equipmentProperly check-in vendors, receive merchandise, and stock shelvesClean facilities, maintaining internal and external store appearance to comply with Big O Tires standardsSafely operate customer vehicles with automatic and manual transmissions, moving vehicles as needed to, and away from, service areasAssist in the proper training of new employees as neededTimely complete daily Today's Class Technician and other required trainingAll MFA Oil employees are expected to know and adhere to company and position specific policies and procedures. While this job description contains the primary duties of the position, employees may be expected to perform other duties as assigned.

Job Requirements

18 years of age or olderAbility to learn new concepts and use technical materialsAbility to consistently operate a computer and other office productivity machineryStrong verbal communication skillsSales abilitiesAbility to perform basic mathematical calculations including addition, subtraction, multiplication, division, averages and percentages and making changeAbility to safely operate automatic and manual transmission vehiclesAvailability to work holidays, weekends, and after regular business hours as neededAbility and willingness to work with hazardous materialsAbility to consistently work in outdoor weather conditionsAbility and willingness to comply with Personal Protection Equipment (PPE) regulationsVision, hearing, speech, and the ability to detect odorsAbility to remain in a stationary position (standing and/or driving) for up to nine hours per shiftAbility to move and position self to move and retrieve product and supplies from shelves, under counters, or stacks of inventory weighing up to 75 poundsValid driver's licenseAbility to speak, read, write, and understand the English language to communicate accurately and effectively with customers, coworkers, and supervisors.Ability to meet company requirements including successful pre-employment screeningsLegal authorization to work in the United States of America

Preferred Skills

High school diploma or GED equivalentOne year or more of experience in an automotive shop environmentAbility to work both independently and in a team environmentAbility to work at a fast paceAbility to prioritize and plan work activities using time efficientlyAbility to manage multiple tasks and projectsAbility to perform detail work with accuracy