Parts Sales Counterperson / Outside Sales Representative

PAPE KENWORTH COBURG, OR PARTS SALES COUNTERPERSON / OUTSIDE SALES REPRESENTATIVE:

Do you love working in a high-energy environment? Are you passionate about customer service and building long-lasting relationships? If so, we would love to hear from you! Pape Kenworth, a premier capital equipment dealer in the West, is looking for a motivated and customer-oriented individual to join our team as a combined Parts Sales Counterperson / Outside Sales Representative.

At Pape, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balanceall designed to support you and your family.

Make a difference. Grow your career. Join the Pape Team!

WHAT YOULL DO:

In this role, you will serve as a front-line Parts Counter Sales Representative, assisting customers via phone, walk-ins, and email inquiries. Youll help customers identify the correct parts for their trucks and provide expert recommendations for complementary products using your product knowledge. You will also support the Parts Manager with year-end inventory and other assigned operational tasks.

As our Outside Parts Sales Representative, you will manage a curated list of accounts within your territory, making weekly outreach calls to communicate monthly and weekly sales specials, provide parts support, and drive new business. Your responsibilities will include processing paperwork for orders, purchases, returns, and core returns, while also supporting the documentation of special orders. Youll work closely with customers on-site to offer parts solutions, resolve post-sale issues such as returns and warranty concerns, and maintain appropriate stocking inventory levels in their shops. Your work will include vendor ride-alongs to expand product knowledge and strengthen vendor relationships. Youll also promote parts for all truck makes, with an emphasis on TRP aftermarket parts and additional PACCAR-branded offerings. Additionally, you will assist customers in scheduling service jobs, ensuring clear and consistent communication with the service department throughout the process. To stay proactive in your sales efforts, you will utilize CRM tools to track open quotes, follow up on missed opportunities, and identify new avenues for revenue growth.

WHAT YOU NEED:

• Verifiable parts counter experience or applicable mechanical/service experience.
• Basic knowledge of parts inventory and medium/heavy-duty truck parts and services.
• Self-motivation, assertive drive, and a strong desire to win.
• Ability to thrive in a fast-paced, team-oriented environment.
• Excellent communication skills and the ability to build strong customer relationships.
• Organizational skills and experience executing sales action plans.
• Ability to communicate effectively in-person and via phone.

• Competitive pay based on your skills, training, and experience level.
• Outstanding benefits including 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans, Sick Leave & Paid Holidays Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Pape vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
• Advancement Pape is a dynamic, growth-oriented organization with a focus on promoting from within.
• Stability and reputation Pape is a family-owned, fourth-generation company with over 160 locations, over 4,500 members and 85 plus years of experience. Pape is known for their stability, honesty and integrity.
• Equipment We have the largest equipment inventory in the West and an unparalleled parts inventory!
• Employee impact Enjoy an open-door policy where your voice will be heard and your opinions will matter.
• Training You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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