Technical Sales Support Specialist

The Technical Sales Support Specialist is the companys internal logistics coordinator who is responsible for supporting all sales activities internally in the assigned locations, as well as supporting the entire sales team and distribution channel partners. This role facilitates overall business growth through the coordination of activities with outside sales personnel. General Responsibilities
Collaborate with new and existing customers, distributors, and internal personnel
Provide, via phone and/or e-mail, all aspects of technical support for assigned products
Organize the Field Sales team in all custom development projects when necessary
Collaborate with the customer and the sales manager / engineering, distributing technical information when available to all relevant parties, or other activities as needed
Organize marketing and engineering in maintaining and improving all technical documentation, both print and digital, and provide feedback whenever possible as to potential improvements in either
Key participant the overall products return process for all technical related returns from assigned products in the designated region
Organize all regional prospecting activities for assigned products with regards to identifying account potential based on technical reviews of website information, products brochures, etc., as needed
Maintain a comprehensive record within company database of all technical calls received

Experience / Qualifications
A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.
Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
Strong communication skills; oral, written and presentation
Strong organization, planning and time management skills to achieve results
Strong personal and professional ethical values and integrity
Holds self-accountable to achieving goals and standards
Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers

Additional Responsibilities:

• Under limited supervision, provides customer service assistance for Newall digital readout systems, Newall linear encoders, and BEI rotary encoders.

• Interactions with customers via email and phone

• Building positive relationships with customers. Responsible for promoting and maintaining positive customer relations.

• Processing customer purchase orders, resolve issues with POs. Responding to customer inquiries and resolving problems.

• Locating quotes, troubleshoot pricing or item setup issues.

• Entering sales orders into Oracle ERP system

• Use of Salesforce.

• Provide quotes to Newall customers.

• Check warranty status and offer basic troubleshooting assistance.

• Interacting with other departments to resolve technical product issues, ensure delivery schedule, or help resolve account billing.

Additional Experience Skills:

• Excellent writing and communication skills preferred.

• Attention to detail and accuracy preferred

• Aptitude for troubleshooting mechanical and electronics not required but would be helpful

• Salesforce experience could be helpful.

#LI-MY1 #LI-Onsite

Base Salary Range:

$59,800.00 - $82,280.00

At Sensata, our employees are the key to our success and growth. We recognize that each individual brings their own unique experience, therefore the base salary range information shown above is a general guideline only. Sensata considers several factors when extending an offer, including, but not limited to, a candidates experience and qualifications, as well as internal equity, market and business considerations. In addition to base salary, Sensata offers competitive medical, dental, vision, life and disability insurance plans, along with education reimbursement, wellness programs, a 401(k) retirement plan with Company matching, and a variety of paid time off, such as vacation or flex-time, sick, bereavement, and parental leave. Certain positions are also eligible for short-term incentive and long-term incentive programs.

Smarter Together

• Collaborating at Sensata means working with some of the worlds most talented people in an enriching environment that is constantly pushing towards the next best thing

• Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication

• As OneSensata , we are working together to make things work together

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NOTE: If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly. Type "FIND JOBS" in the Workday search bar.