Customer Service Representative

Quill makes the job of ordering supplies easier and more rewarding. While delivering everything from paper, ink, and toner to cleaning supplies and technology. Quill showcases exceptional customer service. Quill had proven to be a trusted partner of Staples since being acquired in 1998.

What youll be doing :

Be the primary point of contact and build long-term relationships with customers.

Manage existing customer accounts with an emphasis to drive increase sales and achieve profit margins.

Help customers through email, phone, and present annual business reviews online.

Develop a trusted advisor relationship with key accounts and their affiliated offsites.

Effectively manage your book of business through productivity and pipeline management

Collaborate with internal business partners.

Educate our customers on our products and programs, to assist them with consolidating their business needs to be their one stop shop.

Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.

What you bring to the table :

• A high level of integrity in all business dealings
• Strong time management and organization skills
• Ability to uncover, develop, and close sales
• Strong relationship building and problem solving skills
• Knowledge of product, pricing, competition, and sales objectives
• Ability to sell company values and services, in addition to program features and benefits via phone and internet
• Adaptable to a fast-paced organization that changes to continuously improve the customer experience
• Ability to sell multiple buyer levels within small to mid-sized customers
• Excellent oral and written communication skills
• Proficient computer skills and knowledge of Microsoft Office
• Ability to work in a fast-paced environment and adjust well to change

Qualifications:

Whats needed- Basic Qualifications :

• High school diploma or G.E.D
• 6 months+ of relevant experience in sales (preferred) or customer service role
• Effective communication (oral and written) and effective relationship building skills
• Ability to work on-site at our Lincolnshire, IL location at least 4 days per week

Whats needed- Preferred Qualifications :

Proven account management or other relevant experience

Bachelor's Degree

We Offer :

Inclusive culture with associate-led Business Resource Groups

Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)

Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits

At Staples, inclusion is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers expectations through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.