Client Services Account Manager

Why join us?

For nearly four decades, Holly Hunt has been the defining voice in modern luxury interiors. We offer exquisite furnishings, an unparalleled showroom experience, and unwavering service to the residential and commercial design trade. During that time, we've stayed true to our passions, values, and deep beliefsthat well-designed spaces enrich one's life experience, that quality of materials and craftsmanship can never be compromised, and that supporting our clients with the tools and resources to create beautiful environments is the ultimate reward.

Our purpose is to design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

HOLLY HUNT

Job Title: Client Services Account Manager

Reports To: Client Services Manager

Job Summary

Client Satisfaction will be responsible for ensuring the client's expectations are entirely achieved and all post-delivery customer service issues are seamlessly resolved. This position works across Showrooms, Production and Freight to elevate the client experience by proactively addressing concerns and delivering unparalleled customer service.

Primary Responsibilities :

• Serve as the primary point of contact for post-delivery service issues, including damages, repairs, replacements and warranty claims.
• Collaborate with Showroom Customer Service teams to investigate and resolve complex customer service issues.
• Coordinate with Business Unites, logistics, production and quality teams to ensure timely and accurate resolution of client concerns, including cancelled orders, refunds and replacements.
• Maintain detailed records of service cases in Service Management Tool for accurate CS data.
• Drive service response time and resolution for showrooms and clients.
• Communicate professionally and empathetically with showrooms and clients to establish and maintain a positive rapport.
• Proactively identify recurring issues and recommend process improvements to enhance the showroom and client experience.
• Work with Business Units to stay updated on product knowledge and any changes in company processes.

Qualifications:

• Bachelor's degree or equivalent work experience required.
• 3+ years in client services, account management or customer support, preferable in the luxury home furnishings or design industry.
• Strong problem-solving skills with a calm, diplomatic approach to conflict resolution.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced, detail-oriented environment.
• Organized and self-driven

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. Holly Hunt is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities.

This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at click to view [email protected] .