Job Summary
Employment Type
Full Time
Bonus/Commission
Yes
Job Description

Brennan & Clark is a third-party debt resolution company, servicing unsecured debts. Through superior debt negotiation services and attentive customer service, Brennan & Clark offers the leading options in dispute and debt resolution. Brennan and Clark has seen tremendous growth in the past few years, and as the industry leader in dispute resolution and recovery percentages, anticipates further growth throughout 2019. As a founding member of Commercial Collection Agencies of America, we are looking to add additional skilled Collectors to our team.

Job Summary:
Brennan & Clark is looking for high-energy Commercial Collectors to join our growing team. Our Collectors provide results to our clients and are responsible for assisting in achieving our clients’ financial goals. Successful Collectors must exhibit excellent communication skills. We are not only resolving disputes, but also negotiating our client’s debt down by speaking to their creditors. You must consistently exceed client expectations, and take a proactive approach to identify opportunities which optimize a client’s experience with our program by negotiating their unsecured debts. In contacting our client’s customers to secure the best outcome possible, you are responsible for providing excellent customer service to our client’s customers.

Duties:

  • Follow communication “scripts” when handling different topics
  • Keep records of all conversations in our call database in a comprehensible way.
  • Meets phone requirements, inbound and outbound calls to creditors (fast pace)
  • Works from the established collector work queue to make contacts
  • Responds to all questions and inquiries using procedures that fall within established parameters
  • Applies critical thinking skills to determine appropriate solutions while overcoming obstacles to improve call outcomes
  • Maintaining a consultative and professional relationship with the customer throughout the process
  • Draft and send emails to clients

Job Requirements

Commercial Collections Representative

  • Knowledge typically gained through 1-3 years collections experience (not required)
  • Entry level candidates who are highly motivated and energetic are urged to apply
  • Ability to successfully multi-task and manage concurrent situations
  • Must be computer literate with the ability to input and retrieve data from database systems
  • Ability to write professional and informative email communications and contact notes
  • Establish and maintain strong working relationships with internal and external individuals
  • Must be proficient in Microsoft Word, Excel and Outlook
  • Must be extremely ambitious, energetic, self-starter
  • High School Diploma Required and some College preferred
  • Strong negotiation skills along with active listening ability

As a Team Member you will be offered:

  • Base hourly pay plus Commission
  • PTO (vacation, sick and floating) & paid holidays
  • 401(k)
  • Medical Benefits
Quick Apply

Job ID: 243125412

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